At Casksyb, we prioritize our customers’ satisfaction. If for any reason you are not entirely pleased with your purchase, we’re here to help. Please read the following policy to understand how we handle returns and refunds.

  1. Returns
    • Duration: Items can be returned within 30 days of the receipt of the product.
    • Condition: To be eligible for a return, the item must be unused and in the same condition in which you received it. It should be in its original packaging.
    • Proof of Purchase: Please provide a receipt or proof of purchase.
    • Exceptions: For hygiene reasons, we may not accept returns on certain items, such as undergarments. Any such exceptions will be clearly listed on our website.
  2. Refunds
    • Process: Once we receive the item, we will inspect it and notify you on the status of your refund after inspection. If your return is approved, we will initiate a refund to your credit card (or the original method of payment).
    • Duration: You will receive the refund within a certain number of days, depending on your card issuer’s policies.
  3. Shipping Returns
    • Cost: You will be responsible for paying your shipping costs for returning the item. Shipping costs are non-refundable.
    • Damaged Items: If you receive a damaged or defective item, please notify us immediately. We will arrange for the item’s return and cover the shipping costs.
  4. Exchange
    • For those looking to exchange an item for a different size, color, or design, please initiate a return and place a new order for the desired item.
  5. Cancellation
    • You can cancel an order within 12 hours of placing it. If the order has already been shipped, please refer to our return policy.
  6. Contact Us
    • If you have any questions regarding our Refund Policy or need assistance with a return, please reach out to our customer service team at
    • Email:media@casksyb.com
    • telephone:+1 2129201861
    • address:39-02 111TH ST,Queens, NY 11368,US